Terms and Conditions

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Effective Date: 15 February 2026

These Terms and Conditions govern the supply of services by Zapazon Property Services ("we", "our", "us") to you ("the customer", "you"). By requesting a quote or booking our services, you agree to be bound by these Terms.

Business Name: Zapazon Property Services
Email: info@zapazon.com
Telephone: +44 07947 331659
Address: 85 Horizon Place, Borehamwood, WD6 5FQ, United Kingdom

• All quotes are provided based on the information available at the time.
   
• Quotes are typically valid for 30 days unless stated otherwise.
   
• Additional work outside the agreed scope may result in additional charges.
   
• We will always seek approval before proceeding with chargeable extra work.
   

We reserve the right to request a deposit before scheduling work.

• Deposits secure your booking date.
   
• Materials may be purchased in advance based on the agreed project.
   
• Deposits are non-refundable if cancellation occurs within 48 hours of the scheduled start date.
   

Unless agreed otherwise:

• Payment is due immediately upon completion of the work.
   
• For larger projects, staged payments may be required.
   
• We reserve the right to charge interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
   

We may suspend services until outstanding balances are cleared.

• Cancellations must be made with at least 48 hours notice.
   
• Late cancellations may incur a charge to cover lost time and materials.
   
• We reserve the right to reschedule appointments due to illness, emergencies, weather conditions, or circumstances beyond our control.
   

Customers agree to:

• Provide accurate information about the required work.
   
• Ensure safe and reasonable access to the property.
   
• Obtain any necessary permissions, parking permits, or approvals.
   
• Remove fragile or valuable items from work areas.
   

We are not responsible for damage to items left in active work zones.

Our services cover only the work explicitly agreed in writing.

Any additional requests may require:

• A revised quote
   
• Additional labour charges
   
• Extra materials
   

Verbal agreements are not binding unless confirmed in writing.

Where we supply materials:

• Ownership transfers to the customer once full payment is received.
   
• Material costs may fluctuate due to supplier pricing.
   
• We reserve the right to substitute materials of equivalent quality if necessary.
   

Where customers supply materials, we cannot guarantee their quality or suitability.

We take pride in delivering high-quality workmanship.

If you believe work has not been completed to a reasonable standard, you must notify us within 7 days of completion.

We will be given a reasonable opportunity to inspect and rectify any verified issues.

This guarantee does not cover:

• Normal wear and tear
   
• Misuse
   
• Lack of maintenance
   
• Work altered by third parties
   

We maintain appropriate care while working on your property; however:

• We are not liable for pre-existing defects or structural issues.
   
• We are not responsible for hidden problems that become visible during work.
   
• Our liability is limited to the value of the services provided.
   

Nothing in these Terms limits liability where it would be unlawful to do so.

While every effort is made to minimise disruption:

• Some work may generate dust, noise, or minor disturbance.
   
• Customers should make reasonable preparations before work begins.
   

We are not responsible for delays caused by events outside our control, including:

• Severe weather
   
• Supplier delays
   
• Traffic disruptions
   
• Material shortages
   
• Emergencies
   

We will communicate any delays as soon as reasonably possible.

We reserve the right to refuse or terminate services if:

• Working conditions are unsafe
   
• There is abusive or threatening behaviour
   
• Agreed payment terms are not honoured
   

Customers will remain responsible for payment for work already completed.

We are committed to customer satisfaction.

If you are unhappy with any aspect of our service, please contact us promptly so we can work toward a resolution.

We process personal data in accordance with our Privacy Policy, available on our website.

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to update these Terms from time to time. The latest version will always be published on our website.

Add this sentence to every quote and invoice:

👉 "All services are provided subject to our Terms & Conditions available on our website."